VERBENA VERITAS LLC Vervain & Rue Division SHIPPING & RETURN POLICIES

SHIPPING INFO

We currently ship to the USA (contiguous 48 states and District of Columbia only).

Please allow up to 3 business days for your online order to process and ship. Actual arrival time will be based on your location, but in most cases will take an additional 2-3 business days once your order ships.

Shipping costs are calculated based on the total weight of your order. All orders are shipped from our workroom in Babylon, NY.​

​Processing and shipping charges for custom, bulk, and wholesale orders will be quoted separately. Please contact

[email protected]

for more information.

RETURN POLICY

NOTE: No returns, exchanges, or cancellations of Digital Downloads due to the electronic nature of this product. However, please don’t hesitate to CONTACT US if you have any problems with your order.

100% SATISFACTION GUARANTEE/30 DAY RETURN POLICY

​We make every effort to represent our products as clearly as possible. However, we want our customers to be completely satisfied and overjoyed with every purchase. If for any reason you are not completely satisfied with a purchase, we will work with you to rectify the matter. Please contact [email protected] or CONTACT US HERE to obtain a return authorization and make arrangements for return shipping.

All return authorizations must be issued within 30 DAYS OF RECEIPT of your shipment.

To complete your return we require the ORDER NUMBER and the REASON FOR THE RETURN. To initiate a return, please contact [email protected] by email or CONTACT US HERE with your order number and refund request.

RETURN CONDITIONS

To be eligible for a return, your item(s) must be UNUSED and in the same condition that you received it (them). It (they) must also be in the ORIGINAL PACKAGING/UNOPENED.

RETURN SHIPPING

Unless there was an error on our end, you are responsible for paying your shipping costs when making a return. Depending on where you live, the time it takes for your product to reach us so that you can receive your refund may vary.

Several types of goods are exempt from being returned:

Digital Downloads

Gift cards

Final Sale items

Personalized items

DIGITAL DOWNLOADS

Your files will be available to download once payment is confirmed.

The circular V&R Watermark will NOT appear on your purchased file

NOTE: No returns, exchanges, or cancellations due to the electronic nature of this product. However, please don’t hesitate to CONTACT US if you have any problems with your order.

Copyright Notice:

All items are Copyright ©Vervain & Rue, a division of Verbena Veritas, LLC, all rights reserved. As such, all items are for PERSONAL USE ONLY and may not be altered, redistributed, resold, or used commercially.

Unauthorized use and/or duplication of this material without express and written permission from this Website’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Verbena Veritas LLC Vervain & Rue Division with appropriate and specific direction to the original content.